Returns and Refunds
Thanks for shopping with us, if you are not entirely satisfied with your purchase, we're here to help.
Order Cancelation
Order cancelation request before the order has been fulfilled will result in a full immediate refund.
If your cancellation request was processed after your order has been fulfilled,
you will still be able to ship the product back for a refund according to the below listed guidelines.
you will still be able to ship the product back for a refund according to the below listed guidelines.
Returns & Refunds:
Returns are accepted within 30 days from the original order delivery date.
To be eligible for a full refund:
- Your item must be UNUSED and in the same condition you have received it.
- Your item must be in the original packaging (bubble mailer) without any missing components.
- You must email us within 30 days of receiving the products at info@juicemyride.com
with pictures of the UNUSED received items and intact packaging. - The buyer will be responsible for the return shipping.
- Shipping cost will not be refunded. For orders that were shipped via free economy shipping,
an additional $15 per charger and/or $8 per adapter will be deducted from the refund. - Once we receive and inspect your item(s), we will initiate a refund to your original
method of payment immediately and send an email confirmation to you.
Please allow 48 business hours for inspection of your return
and 5-7 business days for the refund to show on your statement.
Returned In Used Condition
If we receive your return and upon inspection realize it has signs of use and cannot be resold as new,
we will be offering you the following options (depending on the condition):
we will be offering you the following options (depending on the condition):
A. Lightly used: we will accept your return with a restocking fee (10%-20%)
B. Heavily used/damaged: we cannot accept your return and will offer to reship the product to you
($15 re-shipping fee per charger and/or $8 re-shipping fee per adapter),
if you reject our offer, we will charge you a 70% restocking fee and issue the remaining refund.
($15 re-shipping fee per charger and/or $8 re-shipping fee per adapter),
if you reject our offer, we will charge you a 70% restocking fee and issue the remaining refund.
Item Not Working
- In 99.9% of the time, technical issues can be solved by reading the manual or our FAQ.
- Most persistent issues are due to the car's 12v cigarette lighter port getting deactivated which suspends charging:
we can help with suggestions solutions but the issues are not our responsibility. - If you suspect the item is defective, please contact us within 30 days from delivery.
Our team will help troubleshoot your issue to inspect what could be the cause;
in the rare case that your item is defective we will replace it for free and cover return and reshipment costs. - Please remember to indicate in your email what is your indication of the perceived issue
so we can best navigate your situation to a smooth resolution. - If the suspected defective item issue is already beyond our 30-day guarantee window,
we will troubleshoot the issue first. If upon investigation a replacement is needed,
customer will pay for the reshipping fee and/or replacement cost.
Wrong Product Received
If you received the wrong product, please contact us with a photo of the received item(s)
and we will arrange an immediate replacement, we will cover all shipping costs.
and we will arrange an immediate replacement, we will cover all shipping costs.
If you have ordered the wrong charger, in most cases we will be able to replace the adapter only,
you will be responsible for potential price differences and the shipping cost (up to $15 per charger).
you will be responsible for potential price differences and the shipping cost (up to $15 per charger).